Independence Title takes pride in standing apart from their competitors as they keep jobs local, believing that is the best way to provide their customers with comprehensive information about property in Texas. Headquartered in Central Texas, Independence Title has more than 70 branch locations in the state. They can handle transactions on property in any county in Texas and are licensed directly in Atascosa, Bastrop, Bell, Bexar, Blanco, Brazoria, Burnet, Caldwell, Chambers, Collin, Comal, Dallas, Denton, El Paso, Ellis, Fort Bend, Galveston, Grayson, Guadalupe, Harris, Hays, Hunt, Jefferson, Johnson, Kaufman, Kendall, Lampasas, Llano, McLennan, Medina, Montgomery, Nueces, Parker, Rockwall, San Patricio, Tarrant, Travis, Waller, Williamson, and Wise counties. Every employee is but one phone call away from their local decision-makers, Jay Southworth and Brian Pitman, which means they can readily deliver timely services and solutions that are customized to a client’s particular needs.
As an immediate response to the Pandemic threat, Independence Title retooled their processes at all stages, retrained their teams, and rebuilt their resources to meet these challenging times. They offer multiple closing options to meet the needs of all customers: the use of mobile notaries, Remote Online Closings (when allowed by the specifics of the transaction), and in-office closings with appropriate safety protocols by appointment in various office locations. They continue to deliver the very best in quality, service, and attention to detail that everyone expects when doing business with Independence Title. They recognize that real estate is a “team sport” and that it takes the team, all working together, to “win,” so they stand ready to team up with REALTORS® for successful property transactions, big and small. Their team of escrow professionals are some of the best and most experienced in the state, and are backed by in-house attorneys, a local title examination department, and cutting-edge information resources.
While the main focus of Independence Title remains with the insurance and escrow segments of their business, they are also strongly committed to providing REALTORS® with the tools needed to succeed in business and have continued to expand their role in REALTOR® education. They have implemented “best practices” to combat current industry challenges like wire fraud/cybercrime and offer more tools, resources and CE-accredited courses than any other title company in Texas. Education opportunities are primarily online now and a visit to their website: http://independencetitle.com/san-antonio, under the “Education” link will detail an array of classes, most of which include one hour, or more, of CE credit, with subjects that range from title to technology.
Independence Title is dedicated to ensuring a level of professional and personal service that demonstrates their commitment to caring for their customers. They agree with the philosophy of Jeff Bezos, CEO of Amazon, that “customers are guests at a party for which the company is the host,” and as such they see the job of every employee to be one of making each important aspect of the customer’s experience a little bit better. To that end, they have recently added a new training specialist, along with additional escrow officers, escrow assistants and marketing professionals so they will be better able to reach and serve more customers throughout the area.
Independence is committed to protecting the integrity of their practices, the real estate transactions they insure, and the security of their customers’ personal information. Their “Best Practice Team” is comprised of top experts on the latest rules and regulations, and they are dedicated to keeping Independence Title and its customers current and compliant. Flexibility on closing dates is very helpful when transactions require mobile notaries and it is also helpful when REALTORS® can build in some extra time on the contract closing date, especially when the buyers are getting a loan. All aspects of the loan process are taking longer – loan approvals are slower due to challenges in getting employment verifications and changes in job status, delays from credit reporting agencies, etc.
During this time, Independence Title will greatly appreciate your patience, good attitudes, help, awareness, and feedback as we all move through business together and they will continue to reevaluate their best practices to ensure everyone’s safety, and will keep you informed. So, If you have not yet done so, perhaps it is time, as REALTORS®, to treat your clients and yourself to the smooth, efficient closing process that can be experienced at Independence Title. You could start by visiting the previously mentioned website to take advantage of all they have to offer or perhaps you could attend one of their many virtual educational offerings. For answers to any questions about what you might expect when conducting your business through Independence Title, contact Mark Macejewski, Division President, or Denice Brown, Vice President/Director of Business Development, at the Alamo Heights Office at (210) 237-4660.
